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1. The product was delivered in physically damaged condition (exclude normal wear and tear and any minimal scratches at the outer surface because of the transit).
2. The product you received is not what you have ordered.
If the product falls under any of the above mentioned categoies, please send us a mail at firstname.lastname@example.org. with a photograph of the product within 24 hours of delivery.
For any question and clarification please mail us to email@example.com.
Once the returned product is received by us and approved by our quality control team, refund will be processed within 7 working days.
In case of COD (cash on Delivery) orders, the refund will be made only in the form of credit coupon of the same value.
Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or there are failed delivery attempt by our shipping agency or the recipient refuses the package. Please make sure to mention your complete address including any landmark (if any) for proper and timely delivery of your shipment. Any re shipment will be charged extra.